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What are your phone and fax numbers?
What is your mailing address?
What are your office hours?
What time can I check in?
Do the homes have cable?
Is phone service included?
Can I access the Internet?
How many guests does the villa sleep?
What is provided in the villas? What do I need to bring?
Is maid service included?
Are the pools heated?
Are pets allowed?
Smoking
Villa Information



What are your phone and fax numbers?

Our phone number is 863-852-3067
Our fax number is 863-353-7811


What is your mailing address?

Avalon Vacation Villas
P.O. Box 512
Winter Haven, Florida 33882


What are your office hours?

Office hours are:
Monday - Friday: 9 am - 5:00 pm
Saturday: 9am - 12 pm
Sundays: closed
We are available after hours for emergencies only.


What time can I check in?

Check In Time is 4:00 pm
Check Out Time is 10:00 am


Do the homes have cable?

All homes have standard basic cable. Select executive homes have expanded cable.


Is phone service included?

All local calls, emergency and some 800 numbers are free of charge. Long distance calls can be made using a pre-paid phone card or by credit card. Select executive homes have long distance calls in the US and Canada.

Can I access the Internet?

Select executive homes have broadband, cable Internet, or wi-fi access. All villas have phone lines, which are available for dial up access, however you must have your own ISP.


How many guests does the villa accommodate?

3 Bedroom villas sleep 6 guests
4 Bedroom villas sleep 8 guests
5 Bedroom villas sleep 10 guests
6 Bedroom villas sleep 12 guests
7 Bedroom villas sleep 14 guests


What amenities are provided in the villas? What do I need to bring?

All houses are fully furnished with a fully equipped kitchen including major appliances, hair dryer, iron and ironing boards. Bed linens and towels are also provided. For your arrival, villas are supplied with bath soap, toilet paper and garbage bags. Additional supplies are the guest's responsibility.


Is Maid Service included?

Maid Service is not included, however special arrangements can be made with the office for maid service and mid-stay cleans at an additional cost.


Are the pools heated?

Pool and Jacuzzi heating is not included in the rental rate. Most of the homes do have pool-heating units. Please be sure to specify at time of booking if you wish to have the option of pool heating upon your arrival or during your stay.


Are pets allowed?

Most houses do not allow pets. If you wish to bring a pet, be sure to request a home that is pet friendly. A $150.00 non-refundable pet fee will be charged for each pet. No cats are allowed at any home. Any pet found in a non-pet home will be necessitate immediate eviction and forfeiture of all monies paid.


Smoking

All villas are non-smoking homes. If smoke is detected in a villa, an additional cleaning fee of $250.00 will be charged against the security deposit.


Villa Information

Every villa has a Guest Directory. This directory contains information about the villa, appliances, garbage procedures, check out procedures and general information on local attractions, etc. Please take a few moments to review it upon your arrival.


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Avalon Vacation Villas - P.O. Box 512 - Winter Haven, FL 33882
863-852-3067   863-353-7811 - Fax   avalonvacationvillas.com